FAQ

FAQ — SoulZero (Textured Massage Roller)

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Products & Use

What is the SoulZero massage roller used for?
The SoulZero roller is designed to support recovery and help release muscle tension after training or an active day, at home or on the go.

What does texture contribute?
Its textured surface allows for more targeted massage and more precise stimulation of tense areas (back, legs, buttocks, calves).

Who is this product for?
For adults who wish to incorporate a simple muscle massage into their routine (sport, posture, mobility, recovery).

How to use it (simply)?
Start gently, 30 to 60 seconds per area, then increase as you feel comfortable. Breathe, stay in control, and avoid sharp pain.

How often can I use it?
Depending on your needs: 3–5 times/week or after your workouts. The most important thing is to respect your comfort.

When will I feel the effects?
Some people experience a release from the first use, others after a few days of regular use.

Is this a medical device?
No. The SoulZero roller is a wellness accessory. It does not replace the advice of a healthcare professional.

Are there any precautions?
Avoid use on a recent injury, significant inflammation, unusual pain, or sensitive area. If in doubt, seek professional advice.

What materials are used?
The roller is made from strong and durable materials, selected for stability, strength and ease of use.

How do I maintain it?
Clean with a slightly damp cloth and allow to air dry. Avoid abrasive products.

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Orders & Delivery

Where are the products shipped from?
Our products are shipped from our logistics partners to ensure a good balance between quality, tracking and accessibility.

What are the delivery times?
Generally, allow 7 to 15 working days, depending on your location.

Can I track my order?
Yes. A confirmation email with a tracking number will be sent to you as soon as your order is shipped.

Do you deliver to Canada?
Yes, we deliver everywhere in Canada, including Quebec.

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Returns & Payments

What is your return policy?
If a product is faulty or incorrect, contact us within 14 days of receipt so we can help you.

Can I cancel or modify my order?
Orders are processed quickly. Contact us as soon as possible. Once shipped, the order cannot be modified.

What payment methods do you accept?
We accept secure payments via Shopify Payments (credit/debit cards available depending on your region).

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Support & Privacy

How can I contact SoulZero?
You can contact us at any time via the Contact page of our website.

Is my personal information protected?
Yes. SoulZero respects the confidentiality of your data and applies security measures in accordance with current standards.